About us
HMCI is an international coaching school providing advanced coaching training programs.
The school was founded in 2011 and has been actively training medical and caregiver coaches and developing cutting-edge coaching programs for healthcare professionals in adherence, patient-centered medicine, self-care and resilience, and leadership.
our vision
Empower and support people living with health and medical challenges, their family caregivers, and their healthcare practitioners to improve their coping strategies, communication skills, and emotional agility and resilience through coaching and coaching programs.
We believe that when people are empowered, their quality of life improves and their entire ecosystem benefits.
The MCI Team

Shiri Ben-Arzi
- Creator of the Health and Medical Coaching Model
- Founder and Director of HMCI
- Master Health, Medical, and Caregiver Coach, Health, HMCI trainer, Coaching supervisor, workshop facilitator, and international lecturer.
Although diagnosed with a rare chronic illness in 1999 and predicted a low chance of survival her personal and professional achievements until now are proof that there is always a choice – for the patient, the medical team and everyone surrounding them.
Shiri’s vision is to facilitate change in the medical system through Medical Coaching and communication skills, adherence, resilience, and Medical leadership trainings.
Credentials
- MMC – Master Medical
Coach - Coaching Supervisor (CoachME)
- MCC – Master Certified
Coach (ICF) - CPCC – Certified Professional
Co-Active Coach (CTI) - Health Coach
- ADD/ADHD Coach (Hadassah Optimal)
- Embodied Intelligence Coach (UZAZU Embodied Intelligence)
- NLP Master Practitioner & Trainer
(NLPSteps) - Timeline Therapy Master Practitioner (Joseph Clough)
- Grief Educator (David Kessler)

Olga Matsouki
- MASTER HEALTH AND MEDICAL COACH
- Pharma Liaison, Trainer, and Mentor
- HMCI Greece Affiliate & Trainer
Olga combines a background in Business Improvement consulting and executive coaching with her passion for Health and Medical Coaching and experience in the pharmaceutical industry. She has held managerial positions in commercial, marketing, and sales departments, working for 30 years, mostly in multinational Pharmaceutical companies, and successfully leading the implementation of numerous projects aimed at improving business and competitiveness, organizational development, restructuring, and strategy planning at the European level.
As the MCI Pharma Liaison, Olga, introduces Medical Coaching in the Corporate environment, working with employees who are coping with: an illness (acute and/or chronic), an illness of a family member, chronic stress, and burnout.
In addition, Olga is a trainer for the Health and Medical Coaching training program, the Caregiver Coaching course, and a facilitator for various HMCI training programs for HealthCare Professionals.
As a Health and Medical Coaching mentor, she supports students in the program, helping them deepen their skills and expand their professional coaching abilities.
Credentials
- Accredited Corporate Coach
(EMCC) - MMC –
Master Medical Coach - Caregiver Coach
- Diploma in Vocational Counseling
(National & Kapodistrian University
of Athens, Greece) - NLP Master Practitioner
(Performance Partnership Ltd) - Certified HeartMath Coach
- B.Sc. Biology
(Aristotle University of Thessaloniki, Greece)

Michelyn Bilancia
- MASTER Health and MEDICAL COACH
- Health and Medical Coach Supervisor
Michelyn combines a background in health sciences and coaching with her passion for helping others reach their optimal goals.
In her own practice, Michelyn coaches leaders and health care professionals, at all levels, as well as individuals in all aspects of life, including health and disease. She supports systems ranging from corporate and medical teams to families. Her unique background enables her to integrate a meta-view perspective.
Through the insight she has gained from coaching for over two decades, she has a keen understanding of the challenges and rewards of both individuals and the industry that arise, enabling her to coach them with a holistic approach, providing many tools to help them grow, move through life lessons, and make valuable connections. Clients turn to her for her calm, level demeanor, responsive and caring attitude, and ability to see the big picture.
As a Health and Medical Coaching Supervisor, Michelyn works with interns to help them excel in their Medical coaching career and Professional Medical Coaches (PMC) as they continue to deepen their skills and knowledge, bringing new perspectives and abilities to their coaching practice.
Credentials
- MMS – Master Medical Coach (MCI)
- Medical Coaching supervisor (MCI)
- PCC – Professional
Certified Coach (ICF) - ORSCC – Organizational Relationship
Systems Certified Coach (CRR Global) - National Board
Certified Health and
Wellness Coach - LEADS Certified Coach
(LEADS Canada) - B.A. Hons. – B. A. Honours in Applied Health
Sciences (University of Waterloo)

Tamar Meisel
- Master Health, Medical, and Caregiver Coach
- Health and Medical Coaching Training Program Mentor
- Trainer of the Caregiver Coach course
Tamar combines her experience as a Human Resources Manager, a Business & Life Coach, and a multi-cultural background with a passion to work with individuals who are suffering from an illness and those who care for them.
In her private practice, Tamar specializes in Coaching the Caregiver. Some of the organizations she works with are the Israeli Cancer Society, the Ruth Vrobel Foundation, and Caregivers Israel.
Tamar focuses on empowering her clients in 5 areas: physical, mental, emotional, spiritual, and interpersonal, while supporting them to attain goals in business, school, and in their personal lives.
As a Health and Medical Coaching Mentor, Tamar supports students through the training Program and helps them deepen their skills and expand their professional coaching abilities.
Credentials
- MMC –
Master
Medical Coach - Life Coach (Israel
Coaching School) - Wellness in Chronic
Care Professional
(Ruth Vrobel Foundation) - Professional Caregiver
(Alison Caregiver
Training School - Business Coach
(Otzma Coaching School) - Human Resource Manager
(ORT Braude College) - BA(City University
of New York)

Isabella Puddu
- Master Health and Medical Coach, and Caregiver Coach
- Medical Coaching Training Program Mentor
- HMCI Italian and Italian Switzerland Affiliate & Trainer
Isabella blends her academic background in sociology with extensive experience in the pharmaceutical industry, which is fueled by a deep passion for coaching and volunteering.
Through active listening and genuine empathy, she empowers her clients on transformative journeys of self-discovery, offering holistic support that nurtures both mind and spirit.
As a dedicated Menopause Support Coach, Isabella assists women in confidently navigating this significant life transition, fostering resilience and strength along the way.
Her influence extends beyond individual coaching; she leads transformative workshops and speaks at international medical congresses, championing the integration of coaching methodologies into medical practice to promote patient-centered care.
In addition, Isabella is a trainer of the HMCI Module 1 Training Program, the EFT Training Program for Coaches, and the training program for Healthcare Professionals.
As a Health and Medical Coaching Mentor, Isabella supports students through the training Program and helps them deepen their skills and expand their professional coaching abilities.
Credentials
- MMS – Master Medical Coach
(MCI) - Caregiver Coach (MCI)
- PCC – Professional Certified Coach (ICF)
- Points of You® Practitioner
- Menopause Support Coach
(Whealtness)

Maria Beatriz Albuquerque
- Master Health and Medical Coach, and Caregiver Coach
- Health and Medical Coaching Training Program Mentor
- HMCI Brazil and Portugal Affiliate & Trainer
Beatriz combines her human resources background in people development and coaching with her passion for supporting people who seek balance in their personal and professional lives.
She worked in human resources for 30 years and implemented the Medical coaching program in his last company, supporting employees with chronic illnesses.
She is dedicated to helping people improve their quality of life, whether through a health crisis or a life transition.
In addition, she is a trainer of the MCI Module 1 Training Program for Portuguese coaches and a Caregiver Training Program Trainer.
As a Health and Medical Coaching mentor, she supports students in the program, helping them deepen their skills and expand their professional coaching abilities.
Credentials
- MMS – Master Medical Coach
(MCI) - Caregiver Coach (MCI)
- ACC – Associate Certified Coach (ICF)
- Magistere Coach ACTP
(ProFit Coaching&Treinamento) - Group and Team coaching
(Potentials Realized) - Specialization in Human Resources Management
(PUC-RJ) - Psychologist
(PUC-RJ)


